Thank you for shopping with us. We always try to provide the best quality fashion and clothing products to our customers. If you are not fully satisfied with your purchase, our Refund & Return Policy is described below.
1. Return Eligibility Period
Customers may request a return or exchange within 3 / 7 days after receiving the product.
Requests made after the specified period may not be accepted.
2. Conditions Eligible for Return or Exchange
Returns or exchanges are accepted in the following cases:
- Wrong product delivered
- Wrong size sent
- Damaged or defective product
- Torn or faulty item
- Product does not match the order description
3. Non-Returnable Conditions
Returns or refunds will not be accepted for:
- Used, washed, or damaged products
- Products without original tags or packaging
- Minor color differences due to lighting or camera effects
- Customized or made-to-order items
- Discounted, clearance, or sale items
4. Return Requirements
To qualify for a return, the product must:
- Be unused and in original condition
- Include all original tags and packaging
- Have no stains, odors, or signs of use
5. Refund Process
Once your return is approved, the refund will be processed through:
- bKash
- Nagad
- Rocket
- Bank Transfer
- Mobile Banking
Refunds are usually completed within 3–7 business days.
6. Delivery Charges
- Customers must bear the delivery charge for returns due to personal preference or change of mind.
- If the return is caused by our mistake, we will cover the delivery charges.
7. Exchange Policy
Products may be exchanged for:
- Size change
- Color change
- Another product of the same value
Exchange is subject to stock availability.
8. Order Cancellation Policy
- Orders can be canceled before shipment confirmation.
- Once the order has been shipped, cancellation may not be possible.
9. Return Procedure
To request a return or exchange, please contact us with:
- Your order number
- Product photos
- A brief description of the issue
Our support team will review the request and provide further instructions.
10. Contact Information
Customer Support
Phone: +8801312780708
Email: contact@fixmebd.com
Facebook Page: fixme Bangladesh